Amdocs Off Campus Drive hiring fresher for TBO analyst 2022 -Pune

 

Amdocs Off Campus Drive hiring fresher for TBO analyst -Pune

Amdocs Off Campus Drive: Amdocs Off Campus hiring fresher for Automation analyst Roles for B.E, BSc, BCS, BCA, MSc and CIS & IT stream only. The detailed company eligibility and application details are given below. detailed company eligibility and application details are given below.

Detailed Job Description For Amdocs Off Campus Drive 2022

Amdocs is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amdocs strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amdocs, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amdocs Echo, Alexa, Just Walk Out technology, Amdocs Studios, and The Climate Pledge are some of the things pioneered by Amdocs.

Job Description TBO Analyst :

    The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.

Company Name	Amdocs
Post Name	TBO Analyst
Salary	5 Lakha PA
Experience	0-2yr
Job Location	Pune
Batch	2022/21

 

Role and Responsibility: 

•    You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.   
•    You will ensure that all required ticket information is available for further analysis (for example, a screenshot of the error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.          
•    You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
•    You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs. 
•    You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
•    You will update checklists for quality assurance and progress tracking, following standard operating procedures.
•    You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
•    You will ensure crystal clear communication and documentation as a point of contact.
•    You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.        
•    You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
•    You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.

Education Qualification :

·        2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)

Eligibility Criteria:

·       55% Throughout academics, With No Gap or breaks /year down

·       Excellent Communication Skills

·       Location – Pune

 

 

 

How to Apply Amdocs off-campus Drive?

All interested and eligible candidates can apply before it expire in the following link.  

Apply Link: Click Here

 

Road map to crack off campus Drive?

 

Prepare aptitude and reasoning (This will come in the first round of your test)

Prepare your coding (I would recommend you to select either python or java)

·        Why python?

-        It is comparatively easy and fast to code in python. During your coding rounds, there is a time constraint.

·        Why java?

-        Java is a great language and is widely used in service-based companies. It’s always better to become industry-ready beforehand.

What to do after the clearance of your written round?

·        Prepare your resume.

·        Work on your spoken skills (Try to practice in front of the mirror or record your videos while answering certain questions and then share those videos or audios to your friends and teachers -so, that they can correct you beforehand.

·        Prepare certain questions like

·        Tell me something about yourself?

·        What do you know about our company? (That should include Founder details, Number of employees, and Revenue)

·        Can you explain your project? (They will ask cross-questions)

·        Your strengths and hobbies

·        Any Questions (This is a tricky question, try to make the most of it.)

 

How to Crack HR Interview?

HR interviews are tricky, they try to check your attitude and psychology. This includes communication skills, the ability to handle pressure, the ability to think, and personality. These are the following questions that can help you in order to crack your placement interviews.

·        Tell me about yourself.

·        What are your hobbies?

·        Why do you want to join us?

·        Who is the founder of our company?

·        Where is our headquarters?

·        Will you be able to reallocate?

·        Would you be able to work during night shifts for our international clients?

·        Will you be able to work under pressure?

·        What is your strength? (example: work under pressure, agility, etc.)

·        Which is your preferred location and why?

·        Do you have any questions? (tip: If they asked you this question, then you can ask them the following questions)

 

1.      Does your company conducts hackathons for their employees (Since I am good at management, coding. Try to impress them)

2.     If I get selected for this role, is there any way to move upward in the hierarchy?

3.     Be polite all the time.

·        Once, you are done with your interview, say thanks and then move confidently and close the cabin door without any noise.